For as long as any one of us can remember, ``Communications``
has been a challenge in every Organization for which we`ve worked.
Not surprisingly, there`s an almost overwhelming number
of factors impeding open dialogue and real understanding between
us: our dynamic environment, severely competitive culture, conflicting
goals, hidden assumptions, unclear motivations, lip service etc.
Also not surprisingly, here is where all of us need
superior communication skills training to overcome these
and other barriers to successful working relationships.
MR Communication Consultants, as our name suggests,
is dedicated to delivering ``top of class`` communication skills
training. Check out our programs:
Highly Acclaimed!
International Winner: "Best Instructional Program" International
Television Association
"By far the best video-based course we have seen
dealing with communication skills." American Society for Training
& Development Newsletter
At a glance...
You work on an upcoming real-life presentation
2-day video assisted workshop
Unique time-saving preparation process
Powerful delivery techniques
Preparing and delivering effective illustrations
What's unique?
Unique model to develop persuasive arguments
Software for Developing Presentations or Proposals
Refresher Video
Desktop Planner
1 3/4 hour Video Case Study to support facilitation
Presentations That Work
The following is a video
presentation of our award winning Presentations Course.
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Training For A High Stakes Game
Our recent survey of North American businesses established that
$50,000 is riding on the average presentation. With that much at
stake, top salespeople, managers, executives and professionals view
presentation skills as being crucial to their success. Thousands
of them have told us that Presentations That Work was the most valuable
communication skills training they have ever received.
Preparing To Succeed
Most presentation skills programs teach delivery skills, but Presentations
That Work goes a step further. PTW is based on the assumption that
preparation is 80% of the job. Our presentation process is based
on our philosophy that a communication must meet the needs of both
parties to be successful.
In PTW, Participants learn how to develop the ideal content that
will meet the needs of both the presenter as well as the audience.
Then participants learn how to structure their content
for maximum persuasion, embellish it with effective illustrative
material, and deliver it with style and confidence.
Programmed Practice Makes Perfect
A 2-day workshop can show you the way, but it takes practice to
perfect a new communication style long after the workshop. That's
why Presentations That Work has a full array of tools to create
a learning system that begins before the workshop and follows
participants over a 3 month period afterwards. Participants also
have tools to implement our persuasive skills in meetings, letters,
reports, emails, proposals etc.
Computer Software
An expert system (in Windows format) that walks you through the
preparation process. It asks key questions and creates a presentation/proposal/report
outline based on your input
Refresher Video
Reinforces skills learned in the workshop Conducted in a 2 hour
mini-workshop led by the manager Also designed for self-study
Evaluations
Designed to help you identify areas for improvement:
Before the workshop
4 weeks after the workshop
3 months after the workshop
We Know It Works-You Told Us!
"We believe the program to be the finest of its kind
available."
"...impressed our most experienced sales people with
the extent to which it improved both competencies to make presentations
and their overall effectiveness."
"Has and continues to be a fantastic 'presence' developer
for our managers and professionals."
Persuasion and listening skills
Suitable for all staff
Two half-day video assisted workshops
Can be tailored to your specific environment
What's unique?
Persuasion skills in a half-day
Listening skills in a half-day
Software follow-up
Institutionalize a communication process
Communication is a bottom line skill. That's why we created Interpersonal
Communication Skills (ICS)
How to communicate persuasively
How to listen effectively
The key communication skills for all your staff in
two half-day experiential workshops. We'll introduce a simple communication
process that you can institutionalize for all communications: one-on-one
discussions, written proposals, group presentations, meetings, etc.
Our communication philosophy-"that successful communications must
meet the needs of all parties"-pervades the entire process.
Learn to adapt all your communications to our Interpersonal Communication
Skills process.
You'll Learn...
How to communicate your ideas persuasively
How to recognize inefficient communication
To listen interactively, not just passively
How to send information clearly, and efficiently
How to understand and apply body language
The Benefits...
Shorter meetings
Better decisions
Shorter cycle times
Fewer mistakes
Lighter briefcases
More productive relationships
We Know It Works-You Told Us!
"Believe me, this isn't your average communication
program. These are fresh new techniques that I've never seen."
"I always thought that good listening just meant
being quiet and paying attention. ICS teaches active skills that
assure close to perfect reception."
"It was more than theoretical techniques, they're
actual on-the-job strategies we use everyday."
"The innovative videos clearly illustrate the techniques;
they make it easy!"
Effective Negotiating
In a truly successful negotiation, everyone wins!
At a glance...
Two-day video assisted workshop
Win/win philosophy
Preparation for an upcoming real-life negotiation
What's unique?
Software to Prepare a Negotiation
3 month follow-up evaluation
Refresher video
Complementary program for Managers and Professionals (Effective
Negotiations)
1 1/2 hours of video case study to support your facilitation
Win/Win or Die
In today's highly competitive marketplace, a sale is more than a
sale-it's a step toward a long-term customer relationship. So, when
it comes time to negotiate, today's successful sales professionals
know that they are working towards an outcome that works, not only
for them, but also for their customers. They know a satisfied customer
today means more sales tomorrow. In the past salespeople bargained;
today they negotiate-or find a new career.
Bargaining
Win/lose
Advantage at any cost Adversarial/competitive
Power oriented
Position
Short-term oriented
Tricks
Hidden information
Negotiate
Win/win
Preserve the relationship Collegial/collaborative
Persuasive oriented
Interests
Long-term oriented
Communication skills
Shared information
Computer Software
An expert system in Windows format that guides your planning through
the sales negotiating process. It asks key questions and creates
an outline for your negotiation to ensure you are properly prepared.
Refresher Video
Reinforces skills learned in the workshop Conducted in a two hour
mini-workshop led by the Sales Manager Also designed for self-study
Evaluations
Designed to help you identify areas for improvement:
Before the workshop
4 weeks after the workshop
3 months after the workshop
We Know It Works-You Told Us!
"Through Relationship Aikido and other communication
skills, I am able to avoid a confrontation and achieve a win-win
outcome." "An easy process to learn and follow. I am now more prepared."
"In today's marketplace, you need the edge over the
competition. The skills learned in Effective Sales Negotiating have
given me that edge."
"Video was exceptionally well done."
Effective Writing
At a glance...
1 day software assisted workshop
E-mail / Letters / Proposals
Preparing & Organizing Your Message
Language / Grammar · Layout
What's unique?
Unique model to develop persuasive proposal
Software for developing proposal content
You'll Learn
A simple step-by-step approach to developing
content efficiently and organizing it for maximum impact.
Structuring various types of written communications for
maximum persuasiveness.
Persuasive language, sentence and paragraph structure and
guidelines for grammar, punctuation, and revisions.
Enhancing written communication through effective layout.
Social Style
Social Style...a meaningful half-day workshop that
changes the way people interact
At a glance...
Increases individual productivity through
more efficient relationships
Gets teams working together more productively
Teaches sales staff to improve customer relationships
Half-day video assisted workshop
What's unique?
Social Style training in just a half-day
Individual Social Style profiles
Easily tailored to sales/management
Versatility, Not Change
People need not (in fact, cannot) change their basic style, they
can only broaden it. Social Style gives people the skills to become
more versatile in their interpersonal relationships.
Before participants arrive at the half-day workshop, they have co-workers
complete a survey on how others see them. These questionnaires form
the basis of the Personal Style Profile given to every student.
The profile details for the participant how others see them, their
behavioral pluses, as well as showing them how to increase their
versatility in relating to others. The results are based on the
analysis of a vast database assembled from over 25 years of study.
MRCC's half-day program helps participants develop their versatility
skills while keeping your time and financial investment low.
You'll Learn...
How behavior patterns are formed
How to observe behavior
How to predict behavior
The impact of your behavior on other people
Strategies for modifying your behavior to relate more effectively
to others
Versatility skills to help you communicate more effectively
Which of these styles do you most favor? What about others who
are important to you?
The Analytical is concerned with facts,
principles, logic, and consistency.
The Driver appears to know what he/she wants and has no
difficulty expressing his/her position.
The Expressive is motivated by his/her dreams of the future
and can motivate and excite others with his/her visions.
The Amiable is concerned about feelings and relationships
between people.
We Know It Works-You Told Us!
"I see it working. We've used the exercises on an ongoing basis
to reinforce skills."
"Because it's a half-day course, we can blend it with other packages
like negotiating, selling and communications which tend to be social-style
dependent. It adds punch to other programs."
"I'm more self-aware and more versatile. I'm getting along with
people I didn't before."
"Social Style has helped make my entire department more efficient."
Communicating
for Leaders
At a glance
. . .
Persuasian;
Listening; Inter-Personal skills
Develop consensus around contentious issues
2 day video assisted Workshop
Features Peter Senge`s `Mental Models` Concepts
What`s Unique
. . .
Persuasive
Skills software
Institutionalize a communication process
Combines Peter Senge`s focus on `Dialogue` with balancing
advocacy to inquiry
You`ll Learn
How To
Communicate
your ideas persuasively
Recognize inefficient communication
Listen interactively, not just passively
Send information clearly, and efficiently
Understand and apply body language
Manage
``hidden thoughts`` to develop more open yet safe conversations
on contentious issues
Re-examine some of our preconceptions that colour and freeze
our thinking about people and things
Use all these tools to balance advocacy with inquiry to
come to real consensus with others around contentious issues
Benefits
Shorter
Meeting
Better Decisions
Shorter cycle times
Fewer Mistakes
Lighter Briefcases
More productive relationships